American Airlines’ service has returned to normal. Please accept our thanks for your patience and understanding.
The cancellations from the past week disrupted the lives of many of our customers, their friends, their families and their business colleagues… and we sincerely apologize.
Additionally, we appreciate the many American Airlines employees who went above and beyond the call of duty in the past week to serve our inconvenienced customers.
As for those of you who are still waiting to get to your desired destinations or if you need to be reimbursed for unexpected expenses, if you haven’t contacted us already, please do so. The best way is online via this link.
As always, we appreciate your loyalty and we thank you for flying with American Airlines.
Billy S.
American Airlines
Sunday, April 13, 2008
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6 comments:
Hi,
Even though I don't fly American Airlines often I am glad you have a blog. This is really the way to communicate.
What I will look for on a American Airlines blog is company news interspersed with stories from your crew on humorous incidents etc. New routes, new aircraft etc.
Congrats on taking the first step.
Shashi
Returning service to normal is relative when you take into account how horrible AA service is "normally." I realize that my experience is a very small sample, but the few times I've flown American Airlines it has generally been horrible: from surly employees at 3 different airports, to delays, to substandard comfort on the planes themselves.
After the last time I flew AA, I vowed to never fly them again.
Either this airline has the worst hiring practices on earth, or they treat their employees so horribly that they take out their frustration on us passengers. Either way flying AA is a stress inducing harrowing experience.
I have not flown American in a few years. I think all US airlines have a employee morale problem. WOuld be interested in any posts on what AA is doing to change things and move away from passengers having an experience like Seth's.
Thanks,
Shashi
American is investing on an array of customer experience projects. I will be posting soon some of the activities and new product details.
Billy S. - American Airines
I knew it even before I tried the link that it would go to a 404 error page! It's the one in the "AA Service Returns to Normal post: "As for those of you who are still waiting to get to your desired destinations or if you need to be reimbursed for unexpected expenses, if you haven’t contacted us already, please do so. The best way is online via this link." Really the best way is Southwest Airlines.
Thanks for catching the 404. The information was updated on AA.com and now the new link is up.
Billy S.
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